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7zzzz collects and uses your personal data only to operate your account, process transactions through bKash, Upay, and Bank Transfer, and keep your session secure. Access to our platform and the scope of this policy depend on your local law and eligible region.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you choose, whether that is bKash, Upay, or Bank Transfer. We use this data to verify your identity, process deposits and withdrawals, and maintain your account history. We do not sell your personal information to third parties, and we do not share it with external parties except where required to complete a transaction or comply with a lawful request. Data we hold is stored on secured servers with access controls limiting who inside our organisation can view it. Cookies and session tokens are used to keep you logged in and to remember your preferences across visits — you can manage cookie settings through your browser at any time. If you use bKash or Upay to fund your account, the transaction is processed through those payment providers under their own privacy terms; we receive only the confirmation and reference needed to credit your wallet. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules. You may request a copy of the data we hold on you, ask us to correct inaccurate records, or raise a question about how your information is used by contacting our support team through the routes listed on this page. Availability of all services depends on local law and eligible regions.
When you deposit or withdraw via bKash, the payment leg is handled by bKash under their own data terms. We receive only the transaction reference and confirmation status needed to update your account wallet. We do not store your bKash PIN or full wallet credentials.
Upay payments follow the same boundary: Upay processes the transfer on their infrastructure, and we record only the outcome. Your Upay account details remain with Upay and are not held in our systems beyond what is needed to match the transaction to your account.
For Bank Transfer deposits, we record the reference number and amount to reconcile your account. Bank account details you provide for withdrawals are stored in encrypted form and used only to process the specific withdrawal you request.
Session cookies keep you authenticated during your visit. Analytics cookies, if active, collect aggregate browsing patterns only — no personally identifiable data is passed to analytics tools. You can clear or block cookies through your browser settings without losing your account.
This policy applies specifically to data collected and processed by 7zzzz in connection with your account. It does not extend to third-party services you reach through our platform, and it does not override the privacy terms of payment providers you use. Understanding the boundary helps you know where to direct questions.
All data you submit when creating or updating your account — name, contact details, verification documents — falls within this policy. We control how that data is stored, who can access it, and how long it is kept.
The portion of a transaction processed by bKash, Upay, or your bank is governed by those providers' own privacy policies. Our policy covers only the record we create on our side to reflect the transaction outcome in your account wallet.
Pages you visit, games you open, and session duration may be logged for security and service improvement. This data is held in aggregate or pseudonymous form and is covered by this policy. It is not linked to your identity for advertising purposes.
Links or integrations that take you outside 7zzzz — including payment provider portals — are not covered here. Once you leave our platform, the privacy practices of that third party apply. We recommend reviewing their policies before submitting data to them.
You have practical choices about the data we hold. You can ask us to show you what personal information is on your account, request a correction if something is wrong, or ask a question about how a specific piece of data is being used. To review your account details, log in and open the account settings page — your registered contact information and payment method records are visible there. If you find an error, you can update most fields directly or contact support to request a correction on records you cannot edit yourself. If you want to know more about a specific data-handling practice — for example, how long we keep a closed account's records — our support team can answer that in writing. You also have the right to ask us to delete your data where no legal or operational reason requires us to keep it; submit that request through the support contact routes below and we will respond with what can be actioned and what must be retained under applicable rules.
Log in and go to account settings to see your registered name, contact details, and linked payment methods. Transaction history is available in the wallet section of your account.
Update your contact information directly in account settings. For fields that require identity verification to change — such as your registered name — contact support with the correction and the relevant documentation.
If you want to understand how a specific piece of your data is used or stored, send the question through our support contact. We will respond in writing with a clear explanation.
Submit a deletion request through support. We will confirm which data can be removed immediately and which must be retained under applicable rules, and we will action the deletion within a reasonable period.
If you have a question about this privacy policy, want to exercise a data right, or need to report a concern about how your information has been handled, use the contact routes below. We do not publish response time commitments, but all privacy-related queries are handled by the same team that manages account support.
Open the support chat from your logged-in account page to raise a privacy question or data request directly. This is the fastest route for account-specific queries.
Send a written privacy request or data correction query to our support email address, which is listed in the contact section of your account dashboard. Written requests create a record for both sides.
The help centre accessible from the site footer contains published answers to common privacy questions. Check there first for general policy questions before submitting a support request.
We apply access controls, encryption for sensitive fields, and session security to protect the data we hold. Our approach to data handling is shaped by what is necessary to run your account — we do not collect data we do not need, and we do not keep it longer than required.
Sensitive account fields — including payment reference data and identity documents — are stored in encrypted form. Access within our systems is restricted to roles that require it to perform account or compliance functions.
Your login session is protected by a token that expires after inactivity. If you access your account from a new device or location, you may be asked to verify your identity again before the session is established.
We keep account data for as long as your account is active and for a defined period after closure, as required by applicable rules. Data that no longer serves an operational or legal purpose is deleted on a scheduled basis.
When we make a material change to this policy, we will notify you through your registered contact details or via a notice in your account dashboard before the change takes effect. Continued use of your account after that notice constitutes acceptance of the updated terms.
These questions cover what we hear most from account holders about data, rights, and contact. If your question is not here, reach out through the support routes listed above.
We collect the information you submit during registration: your name, contact details, and the payment method you choose. We also log transaction references when you deposit or withdraw via bKash, Upay, or Bank Transfer. We do not collect data beyond what is needed to operate your account.
We do not sell your data. We share information only where necessary to complete a transaction — for example, passing a reference to bKash or Upay to confirm a payment — or where required by a lawful request. Payment providers process their portion under their own privacy terms.
Log in and open account settings to view your registered details and transaction history. For a broader data summary or records not visible in settings, contact support through the chat or email route and submit a written request.
Yes. Submit a deletion request through support. We will confirm what can be removed immediately and what must be retained under applicable rules. Retention obligations vary depending on transaction history and the requirements that apply to your eligible region.
We use session cookies to keep you authenticated and may use analytics cookies to understand aggregate browsing patterns. No personally identifiable data is passed to analytics tools. You can manage or clear cookies through your browser settings at any time without losing your account.
Contact our support team through the account chat or the email address in your account dashboard. Describe the concern in writing so we have a clear record. We will investigate and respond with our findings and any action taken.